Question 1

Where is Keystone Car Rentals located?

Accepted Answer

Keystone Car Rentals is based in the Greater Philadelphia area. Vehicle pickup and return are handled by appointment only at an agreed location in Drexel Hill, PA. Call us for our delivery service for a fee.

Question 2

How do I make a reservation?

Accepted Answer

You may request a reservation through our website, by phone, or email. A reservation is not confirmed until Keystone Car Rentals verifies your information and confirms availability.

Question 3

Is mileage unlimited?

Accepted Answer

Yes! Mileage is unlimited.

Question 4

What do I need to rent a vehicle?

Accepted Answer

To rent from Keystone Car Rentals, you must provide: A valid driver's license Proof of active auto liability and collision insurance coverage that may extend to rental vehicles. Insurance may be purchased from a referred third party. A valid payment method in your name A refundable security deposit Any additional verification requested by Keystone Car Rentals

Question 5

What is the minimum age to rent?

Accepted Answer

Renters must be at least 25 years old.

Question 6

Can someone else drive the rental vehicle?

Accepted Answer

Only drivers listed and approved on the rental agreement may operate the vehicle. Unauthorized drivers are not permitted and may result in penalties, loss of deposit, insurance issues, or termination of the rental.

Question 7

Do you run a credit check?

Accepted Answer

No, we do not run a credit check, but rather a background check is run before approving a rental.

Question 8

Does Keystone Car Rentals provide insurance?

Accepted Answer

Keystone Car Rentals does not automatically provide personal auto insurance coverage to renters. Renters are responsible for ensuring they have proper coverage before operating the vehicle.

Question 9

Am I responsible for damage to the vehicle?

Accepted Answer

Yes. Renters are responsible for damage, loss, theft, tickets, tolls, violations, cleaning fees, and any other charges related to the rental during the rental period.

Question 10

What payment methods do you accept?

Accepted Answer

We accept a debit or credit card.

Question 11

Is a security deposit required?

Accepted Answer

Yes. A $300 refundable security deposit is required before the vehicle is released. We hold onto it for up to 21 days from rental return. We may ask for a larger deposit depending on the trip.

Question 12

Do I need to inspect the vehicle before driving away?

Accepted Answer

Yes. Renters are encouraged to inspect the vehicle carefully before leaving the pickup location. Any existing damage should be documented before the rental begins.

Question 13

Can I take the vehicle out of state?

Accepted Answer

Out-of-state travel may be allowed with prior approval. Renters must disclose travel plans before the rental begins. Unauthorized out-of-state travel may result in penalties or termination of the rental.

Question 14

What should I do if I am in an accident?

Accepted Answer

Call 911 if anyone is injured or if emergency assistance is needed. Then contact Keystone Car Rentals immediately. You must obtain a police report, exchange information with all parties, take photos, and cooperate with any claim process.

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